drvaibhawkumar

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Privacy Policy

Effective Date: [20/04/2026]

Welcome to drvaibhawkumar.com (“Website”), operated under the professional services of Dr. Vaibhaw Kumar, a liver transplant surgeon based in Gurugram, Haryana, India.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit medical inquiries.

1. Information We Collect

We may collect the following categories of information:

a) Personal Information

  • Full Name
  • Phone Number
  • Email Address

b) Medical Information (Sensitive Personal Data)

  • Medical reports (PDFs, scans, images)
  • Health history shared voluntarily
  • Treatment-related queries

c) Technical & Usage Data

  • IP address
  • Browser type
  • Device information
  • Website interaction data

d) Communication Data

  • Messages via contact forms
  • WhatsApp communication (initiated by the user)
  • Email correspondence

2. How We Collect Information

Information is collected through:

  • Consultation forms
  • Medical report upload forms
  • WhatsApp chat initiation via website
  • Website analytics tools
  • Landing pages and funnels (including ClickFunnels)

3. Purpose of Data Collection

Your information is used strictly for:

  • Providing medical consultation and second opinions
  • Reviewing medical reports
  • Sharing treatment guidance and cost estimates
  • Coordinating with hospitals and medical professionals (including Paras Hospital, Gurugram, if required)
  • Patient communication and follow-up
  • Improving website performance, services, and user experience

4. Handling of Medical Information

We treat all medical data as highly confidential and sensitive.

  • Medical reports are collected solely for consultation purposes
  • Data is shared only with:
    • Dr. Vaibhaw Kumar
    • Relevant hospitals or medical professionals involved in your care
  • We follow a minimum necessary use principle and limit access to authorized personnel only
 
We do not maintain a permanent database of patient medical records on this website.
 

5. Data Retention

Medical reports and sensitive health information submitted through the website are retained only for the duration necessary to review and respond to the consultation request.

In most cases, such data is retained for a period of up to 14 days from the date of submission, allowing sufficient time for medical evaluation, doctor response, and necessary follow-up communication.

If the patient’s case remains active or ongoing, the retention period may be extended for coordination purposes. Once the consultation process is completed or the data is no longer required, reasonable steps are taken to securely delete the information.

6. Data Sharing & Disclosure

We do not sell or rent your personal data.

Your information may be shared only with:

  • Healthcare providers involved in your consultation or treatment
  • Trusted third-party service providers (for website operations, CRM, analytics)
  • Legal or regulatory authorities if required under applicable laws

7. Third-Party Tools & Services

We may use the following services:

  • Google Analytics
  • Meta (Facebook/Instagram) Pixel
  • Google Ads
  • Zoho CRM / email tools
  • Hostinger (hosting provider)
  • ClickFunnels (landing pages and lead capture)
  • WhatsApp (for direct communication)

These third-party services may process data in accordance with their own privacy policies.

8. International Data Transfers (GDPR Consideration)

As we serve patients globally, your information may be processed and stored in India.

By using this website, you consent to the transfer of your data across international borders, where data protection laws may differ from those in your country.

We take reasonable steps to ensure that your data is handled securely and in accordance with this Privacy Policy.

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data
  • Withdraw consent at any time
  • Request restriction or objection to processing

To exercise these rights, please contact:
📧 contact@drvaibhawkumar.com

10. Data Security

We implement reasonable technical and organizational safeguards to protect your information.

However, no method of transmission over the internet or electronic storage is completely secure. Users are advised to share information at their own discretion.

11. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Analyze website traffic
  • Improve marketing effectiveness
  • Enhance user experience

Users can manage or disable cookies through their browser settings.

12. Children’s Privacy

This website is not intended for individuals under the age of 18.
We do not knowingly collect personal data from minors.

13. Contact Information

For any questions, concerns, or requests related to this Privacy Policy:

📧 Email: contact@drvaibhawkumar.com
📍 Location: Gurugram, Haryana, India

14. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.